Damage During Shipping

We carefully package every order to reduce the risk of damage during international shipping. Mirrors and large wooden products are packed with protective materials and wooden crate-style packaging when necessary.

If your item arrives damaged, please contact us as soon as possible. To help us resolve the issue quickly, please send:

• Clear photos of the damaged item
• Clear photos of the outer packaging
• Clear photos of the inner packaging
• A photo of the shipping label
• A short explanation of the issue

Please keep the original packaging until the issue is resolved, as the courier may request inspection.

If the damage occurred during shipping, we will review the photos and provide a suitable solution. Depending on the situation, this may include a replacement, repair solution, partial refund, or another appropriate resolution.

If the mirror or product arrives broken due to shipping damage, we will provide a replacement according to the damage review process.

Please do not dispose of the product or packaging before contacting us.