Return & Refund Policy

We want you to be happy with your order. If you have any issue with your purchase, please contact us and we will do our best to help.

Because our products are handcrafted and made to order, returns and cancellations may be limited once production has started. Custom size, custom color, personalized, or specially produced items may not be eligible for return unless they arrive damaged or there is a production error.

If you would like to request a return, please contact us within 14 days after delivery. The item must be unused, undamaged, and returned in its original packaging or equivalent protective packaging.

Return shipping costs are the responsibility of the buyer unless the item arrived damaged or the issue was caused by our mistake. Any customs duties, import taxes, return customs fees, or local charges related to the return are also the responsibility of the buyer unless otherwise required by law.

Refunds are processed after the returned item is received and inspected. If the item is returned damaged, used, incomplete, or not properly packaged, a full refund may not be possible.

Original shipping costs, customs costs, and payment processing fees may not be refundable where applicable.

If your item arrives damaged, please do not return it immediately. First, contact us with clear photos of the damaged item, packaging, and shipping label so we can review the issue and provide the best solution.

This policy does not limit any mandatory consumer rights that may apply under local law.